Monday, December 28, 2009

Making the change to email notifications

Skywriting: blah blah blah blah, by Ed YourdonBeginning January 4, 2010, you may see a difference in the way your Washington County Cooperative Library Services (WCCLS) notifies you about holds or overdue items.

Some libraries will be updating all patron accounts that have email addresses to email notification. (Not sure if your library has your email address? You can check your account online by going to your Patron Account, which lists your email address and phone number of record).

This means that patrons will receive holds and overdue notices by email rather than by phone or U.S. mail. The change will be done library by library, and each library will determine the date that their patron registration records will be handled.

Some libraries have decided not to change the notification method for patron accounts issued or renewed after a particular date. Some libraries have decided not to do the update in the next few months.

If you wish to update your account to email notification now, you can opt-in online, or visit your library where staff can make the necessary switch. Bring your library card or a valid piece of identification (in addition to your library barcode number), email address and phone number.

WCCLS realizes that not all patrons have email accounts, nor will they all prefer the electronic mail notification method, so WCCLS will continue to use the phone notification system for those patrons who want to receive hold and overdue notices using that method. WCCLS will continue to use U. S. mail for those patrons who want to receive hold and overdue notices using that method.

For all patrons, regarding of the notification method chosen, WCCLS will continue to use U.S. mail to notify patrons about fines and billing.

For more information about email notifications and your library, please contact your library.