Friday, February 25, 2011

Customized Help for Library2Go

To make it easier for Library2Go users to get the answers they need about the devices they own, Library2Go has rolled out My Help beta. My Help provides information for getting started and assistance for a user’s specific computer or device.

My Help appears in the left column of the Library2Go site, and looks like this:

Click on the image in the left column of the Library2Go site to launch the My Help wizard. You'll be asked a simple question: “What do you want to do?”

If you want to “Read an eBook,” click on the eBook icon. If you want to “Listen to an audiobook,” click on the audiobook icon, and so on. My Help then asks, “What do you have?”

You can then select the computer or device you use for library downloads, including Windows PC, Mac, Android, iPhone, iPad, NOOK and Sony Reader.

The final My Help screen prompts the user to “View My Help,” which opens a new browser window with helpful information, including required software; supported formats; instructions for the browse, check out and download process; and answers to common questions.

We hope you find My Help useful. Contact us if you have questions.