Thursday, May 10, 2012

How to clear the cache in your internet browser

Since we upgraded our catalog and online accounts earlier in the week, you may still be getting messages that the catalog and accounts are down when you try to visit. This is because the cache in your browser needs to be cleared. Once that happens, you should be able to access the catalog and online accounts without trouble.

Below are directions for clearing the cache for Internet Explorer, Firefox, and Chrome.
  • Internet Explorer 9 (PDF)
    • For Internet Explorer users - sometimes clearing your cache in the normal way isn't enough - you may still get this page instead of the catalog. For you we recommend pressing these keys together: <Ctrl> <Shift> <P>. This opens another browser window in Private mode. Visit the catalog or your account - it should work like normal. When you close this window, you'll find you can access the catalog as usual again.
  • Firefox 12 (PDF)
  • Chrome (PDF)