Tuesday, February 5, 2013

Library2Go and email messages about your holds

On Monday, February 4th, many users of Library2Go got incorrect emails about their holds. People were told that their hold was ready, even though it was not.

If you got an email about a hold, and logged in to find no Add 2Go Cart button next to the hold, this is why. Once your hold is actually available for check out, you get another email letting you know that it is ready.

The mistake was made by OverDrive, the software company that powers the Library2Go service. We apologize for the inconvenience!